Frequently Asked Questions
Frequently asked questions
Are the earrings breakable?
Yes, all of our earrings are handmade out of Polymer Clay - so they are quite fragile. Keep this in mind when you are packing them for travel. Our custom made earrings should be placed in a hard jewelry box to ensure they do not get broken. Please handle your earrings with gentle love.
How many days do they take to make?
There are many steps in the process of creating a beautiful pair of clay earrings. Typically, production of a pair of earrings takes 1-2 days.
How long does shipping take?
Please expect 14 days for shipping at most. As each item is handmade, production time is accounted for in this process. Your items will be made in 1-2 days and shipped immediately through USPS (delivery time varies depending which method you choose).
Is everything made by alana?
Yes! Everything is hand sculpted, baked, glued, attached, and made with love by alana.
Do you take returns / exchanges?
Since each earring is handmade, I cannot accept returns on our custom-made clay jewelry. Should your pair of earrings arrive in the mail damaged or broken, I will be more than happy to replace them with another pair. Simply email me and we can handle it on a case by case situation. I kindly ask that you take photos of the damaged earrings (as they arrived in the mail) and I will happily send a new pair!